Quick answers to the questions we hear most often. Can't find yours? Message us on WhatsApp at +962 79 7692576.
How do I place an order?
Browse the shop, add products to your cart, and complete the short checkout form with your name, phone number and address. Your order is saved and you receive a confirmation on WhatsApp with your order number and the delivery fee for your area. Reply to confirm and we will dispatch it. No account or registration is required.
What payment methods do you accept?
All orders are cash on delivery — you pay the courier in Jordanian Dinars when your package arrives. [Some couriers also accept CliQ or card payment at the door; ask us on WhatsApp.] Online card payment is coming soon.
Can I change or cancel my order after placing it?
Yes, as long as the order has not been dispatched. Message us on WhatsApp with your order number and tell us what you would like to add, remove or change — we will update it and send you a new confirmation. Once the courier has collected the order, changes are handled as an exchange or return under our Return & Refund Policy.
How long does delivery take and how much does it cost?
Delivery inside Amman and Zarqa usually takes 1–2 working days; other governorates take 2–4 working days. Same-day express delivery is available in Amman for orders confirmed before [12:00 PM]. Fees depend on your area and are confirmed with your order — see our Shipping & Delivery Policy for the full table. Free delivery within Amman on orders over [XX] JOD.
Are your medical devices genuine, and do they come with a warranty?
Yes. Blood pressure monitors, thermometers, pulse oximeters and other devices are sourced from recognised manufacturers and delivered sealed in their original packaging with the manufacturer's manual. Electronic devices carry a manufacturer's warranty of [12 months] against manufacturing defects. Keep your order number as proof of purchase.
Can I return a product if I change my mind?
You have 7 days from delivery to return an unused item in its original, unopened packaging. For hygiene reasons, opened masks, gloves, sterile items, thermometers, false eyelashes, makeup tools and other personal care products cannot be returned unless they arrived damaged or defective. Damaged, faulty or wrong items are always replaced or refunded free of charge. Full details are in our Return & Refund Policy.
How do I care for and store my products?
Medical devices: keep them in their case at room temperature, away from moisture and direct sunlight; wipe cuffs and probes with a slightly damp cloth (never submerge in water); remove batteries if the device will not be used for a long time. First aid and sterile items: store in a cool, dry place and check expiry dates every few months. Makeup brushes and beauty tools: wash with mild soap and lukewarm water every one to two weeks, reshape and air-dry flat. False lashes: remove glue gently after each use and store them in their tray. Sponges and loofahs: rinse well, hang to dry and replace every 4–6 weeks.
Is my personal information safe?
Yes. We only ask for the details needed to deliver your order — your name, phone number and address — and we never sell or share them with third parties for marketing. Read our Privacy Policy for details.