Last updated: [Date]
Legal notice: This Privacy Policy is a foundational template. It should be reviewed by qualified legal counsel in Jordan before publication to ensure compliance with the Jordanian Personal Data Protection Law No. (24) of 2023 and any other applicable regulations.
Jawharet Al-Byader ("we", "us", "our") respects your privacy. This Policy explains what personal data we collect when you use https://jbayader.com (the "Site"), why we collect it, how we protect it, and the choices you have. We know that purchases of medical and personal care products can be sensitive, and we treat your information with corresponding care.
1. Who Is Responsible for Your Data
The data controller is Jawharet Al-Byader, [Company Registration No.], Amman, Jordan. For any privacy question or request, contact info@jbayader.com or WhatsApp +962 79 7692576.
2. Information We Collect
Information you give us
- Order details: your name, phone number, city, delivery address, and any notes you add to the order.
- Contact and support messages: your name, phone number, email address and the content of messages you send us through the contact form, email or WhatsApp.
- Newsletter sign-up: your email address, if you choose to subscribe.
- Return and warranty requests: your order number and any photos you send us of a product.
Information collected automatically
- Device and usage data: IP address, browser type, device type, pages visited, time spent, referring website and language preference, collected through cookies and analytics tools (see section 6).
- Shopping cart data stored in your browser so your selections are kept between visits.
We do not collect health records, diagnoses or medical history. The products you order are recorded only as part of your order and are never used to build a health profile about you.
3. How We Use Your Information
| Purpose | Data used | Legal basis |
|---|---|---|
| Processing and delivering your order, confirming it on WhatsApp, and contacting you about delivery | Order details | Performance of a contract |
| Payment processing — currently cash on delivery; if online card payment is introduced, payment data is processed by a licensed payment provider and we never store full card numbers | Order total, transaction reference | Performance of a contract |
| Customer support, returns, exchanges and warranty claims | Contact messages, order number, photos | Performance of a contract; legitimate interest |
| Analytics — understanding how the Site is used so we can improve it | Device and usage data (aggregated where possible) | Legitimate interest / consent (cookies) |
| Marketing — sending our newsletter, offers and new-product announcements by email or WhatsApp | Email address, phone number | Consent (you can withdraw at any time) |
| Security and fraud prevention, and compliance with legal obligations (e.g. tax and accounting records) | Order details, IP address | Legal obligation; legitimate interest |
4. Who We Share Your Data With
We do not sell your personal data. We share it only with service providers who need it to serve you, under confidentiality obligations:
- Delivery companies and couriers in Jordan — your name, phone number and address, so they can deliver your order.
- Messaging platforms — WhatsApp (Meta Platforms) is used to confirm orders and provide support; their own privacy policy applies to messages sent through their service.
- Payment providers — if and when online payment is offered, [e.g. HyperPay / PayTabs / bank] process card data directly under PCI-DSS standards.
- Analytics and marketing tools — [e.g. Google Analytics, Meta Pixel, TikTok Pixel] may collect usage data through cookies to measure traffic and the performance of our advertising.
- Email / newsletter service — [e.g. Mailchimp / Brevo] to send our newsletter, if you subscribed.
- Hosting provider — [Hosting company], where the Site and its database are stored.
- Authorities — where required by Jordanian law, a court order or to protect our legal rights.
5. How Long We Keep Your Data
- Order records: [5 years] after the order, as required for accounting and tax purposes.
- Contact messages: [12 months] after the enquiry is resolved.
- Newsletter data: until you unsubscribe.
- Analytics data: [26 months], or as configured in the analytics tool.
6. Cookies and Similar Technologies
The Site uses:
- Essential cookies and local storage — to remember your language, keep your cart, and secure the admin area. These cannot be switched off.
- Analytics cookies — to measure visits and understand which pages and products are popular.
- Marketing cookies — set by advertising platforms to show you relevant ads and measure campaigns.
You can control cookies through your browser settings. Blocking essential cookies may prevent parts of the Site from working. [If a cookie consent banner is used, describe it here.]
7. How We Protect Your Data
We use HTTPS encryption on the Site, restrict admin access with passwords, keep your data on secured servers, and limit access to staff who need it to process orders. No method of transmission over the internet is completely secure, but we take reasonable measures to protect your information and will notify you and the competent authority of any data breach as required by law.
8. Your Rights
Subject to Jordanian law, you have the right to:
- Access the personal data we hold about you and receive a copy.
- Correct inaccurate or incomplete data.
- Delete your data, where we are not required to keep it by law.
- Object to or restrict processing based on legitimate interest.
- Withdraw consent to marketing at any time — reply "STOP" on WhatsApp, use the unsubscribe link in any email, or contact us.
- Complain to the Personal Data Protection Unit at the Ministry of Digital Economy and Entrepreneurship.
To exercise these rights, email info@jbayader.com. We respond within [30 days].
9. Children
The Site is not directed at children under 18, and we do not knowingly collect their personal data. If you believe a child has provided us with data, contact us and we will delete it.
10. International Transfers
Your data is stored on servers located in [country]. Some of the service providers listed above (such as WhatsApp, analytics and email tools) may process data outside Jordan. We use providers that offer appropriate safeguards for such transfers.
11. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date at the top shows the current version. Significant changes will be announced on the Site.
12. Contact Us
Jawharet Al-Byader · Amman, Jordan · info@jbayader.com · WhatsApp +962 79 7692576