Jawharet Al-Byader delivers to every governorate in Jordan. All orders are paid cash on delivery — you pay the courier only when your package is in your hands.
Last updated: [Date]
1. Order Confirmation
After you complete checkout, your order is saved and you receive a confirmation on WhatsApp with your order number (JBO-XXXXXX-XXXX), the items, the total and the delivery fee for your area. Please reply to confirm — orders that are not confirmed within 24 hours may be cancelled.
2. Processing Time
- Orders confirmed before [2:00 PM] on a working day are prepared and handed to the courier the same day.
- Orders confirmed after that time, or on Fridays and public holidays, are dispatched the next working day.
- During sales periods, Ramadan and Eid, processing may take one extra day. We will let you know if this affects your order.
3. Delivery Options and Times
| Service | Coverage | Estimated delivery | Fee |
|---|---|---|---|
| Standard delivery | Amman & Zarqa | 1–2 working days | [X.XX] JOD |
| Standard delivery | Irbid, Salt, Madaba, Jerash, Ajloun, Mafraq, Karak | 2–3 working days | [X.XX] JOD |
| Standard delivery | Aqaba, Ma'an, Tafilah & remote areas | 3–4 working days | [X.XX] JOD |
| Express (same-day) | Amman only — order before [12:00 PM] | Same day, by evening | [X.XX] JOD |
| Pickup | Amman, Jordan | Ready within [2] hours of confirmation | Free |
Free delivery on orders over [XX] JOD within Amman. Delivery times are estimates measured in working days (Sunday to Thursday) and start from the dispatch date, not the order date.
4. Tracking Your Order
We do not use an automated tracking page. Instead, you receive a WhatsApp message at each step: when your order is confirmed, when it is dispatched (with the courier's name and phone number where available), and when it is out for delivery. You can message us at any time on +962 79 7692576 with your order number for a live update.
5. Receiving Your Package
- The courier will call you before arriving. Please keep your phone reachable on the delivery day.
- Please check the package for external damage before paying. If the box is crushed or opened, you may refuse it and contact us.
- Please have the exact amount in cash ready if possible. [Some couriers also accept CliQ / card on delivery — confirm on WhatsApp.]
- If you are not available, the courier will attempt delivery again the next working day. After two failed attempts the order is returned to us and a new delivery fee applies to resend it.
6. Delayed Packages
If your order has not arrived within the estimated time, message us with your order number. We will contact the courier immediately and update you the same day. Delays can occasionally happen due to weather, road closures, public holidays or a wrong or incomplete address — please double-check your address and phone number when ordering.
7. Lost or Damaged Packages
- Lost in transit. If a package cannot be located within 5 working days of the estimated delivery date, we will send a free replacement. If the item is no longer available, no payment is due (cash on delivery) and any prepaid amount is refunded in full.
- Damaged on arrival. Contact us within 48 hours with a photo of the item and packaging. We will replace it free of charge or issue a full refund, as set out in our Return & Refund Policy.
- Once a package has been signed for and paid, responsibility for it passes to you, so please inspect it on delivery.
8. Areas We Do Not Serve
We currently deliver within the Hashemite Kingdom of Jordan only. We do not ship internationally. Certain sterile or temperature-sensitive products may not be available for delivery to remote areas; this is noted on the product page.
Questions About Delivery?
WhatsApp +962 79 7692576 · Email info@jbayader.com · Saturday – Thursday, 9:00 AM – 6:00 PM (closed Fridays)